Sync to TASS - Error
When a Student Fails to SYNC - some common error’s There are specific rules related to the SYNC to TASS process and they are bound by the TASS API. There can be a delay in Documents being transferred. (please be …
When a Student Fails to SYNC - some common error’s There are specific rules related to the SYNC to TASS process and they are bound by the TASS API. There can be a delay in Documents being transferred. (please be …
What to check in EnrolHQ There are several reasons documents can fail to sync from EnrolHQ to Synergetic. Documents tab verification Please check the profile’s document tab. 1 - this document is verified YES, it is mapped and Synergetic is …
Existing External ID from and Import or Previous SYNC If an application has an External ID (ie. from an import into EnrolHQ) then the application data will NOT sync to Sentral. Sentral will only allow profile details to be synced …
When a Document fails to Sync - What to check in EnrolHQ There are a few things that cause documents to fail to SYNC. The Document have not been verified in EnrolHQ Please check the profile’s document tab. 1 This …
Sync Integration settings are only set by EnrolHQ staff Users are provided with view only access to Integration Settings including the Scheduled Sync settings. These can only be set by EnrolHQ so please do not edit them. Schools can only …
Sync student records to your SIS Depending on your EnrolHQ setup, student profiles details can be synced to your sys by using the sync button in the top right hand side of the profile record. Once you press the button …
Important Notes EnrolHQ has been reviewed by Safer Technology for Schools and are badged. https://st4s.edu.au EnrolHQ has been reviewed by UpGuard and received a rating of A. https://www.upguard.com/product/security-ratings Rating of A means ‘Absolute low risk for a data breach in …
What is Personally Identifiable Information? Personally Identifiable Information (PII) is any information connected to a specific individual that can be used to uncover that individual’s identity. Examples include their residential address, Medicare number, birth certificate, full name, pho...
Roll Up and Roll Down Students EnrolHQ’s Roll Up or Roll Down function assists keeping your records up to date with the most current enrolment information. It allows schools to move a group of waitlisted Profiles to a different year …
Create a New Bookmark Select your filter combination Click on the icon next to the bookmark Give the bookmark a name and the filters will be saved under bookmarks for next time Filter Through Bookmarks EnrolHQ has split the Status …
SMS in EnrolHQ SMS is a helpful tool to communicate with parents. EnrolHQ uses a unique mobile phone number for each school to ensure that parents can respond to any text messages. We log all incoming and outgoing communication in …
How Duplicate Profiles Occur Duplicate Profiles can occur if the parents unintentionally set up two profiles for the same student. A common example is one parent creates a Profile uses one email address to make an enquiry or book a …
How to export records/CSV Aside from bulk actions, you also have the ability to export all the records that are returned with your search or specific records if you tick the checkboxes for certain records. EnrolHQ Student Profiles are exported …
How to utilise Bulk Actions Bulk Actions are only available when profiles have been selected from a Contacts List. 1 Filter the profiles that you wish to complete the Bulk Action 2 Select the Profiles 3 Once you select the …
What is the alternative year of entry feature? EnrolHQ allows you to collect multiple campus, entry levels and entry years against an applicant. You may need to record a parent’s second or third choice in addition to the preferred year …
Select How Many Records to Show Once you have applied the correct filters or entered search terms, you will see the results of all the Student Profiles in a table view. You can choose whether you want to show 10, …
Copy/Paste Feature To make it easier to add or update address information in a Student Profile, there is a Paste button under Student Detailed View > Student tab, Parent 1 tab and Parent 2 tab > Residential Details. This will …
Cohort Filter The cohort filter looks at everybody in a particular cohort and shows students that may require early entry or are on a waiting list for a different year group. To set up the Cohort filter go to All …
Top Level Filters At the top level you have the following handy filters: Status - These are your Enrolment Journey Stages (this is exactly the same as the sidebar menu shortcuts). Calendar Year of Entry - allows you to filter …
Enrolment Stages and Menu Shortcuts On the main menu (left side) underneath the Contacts menu item, you will see that it expands out to have shortcuts to predefined filters. These are the different stages that Student Profiles are expected to …